The beauty industry has always been a service industry that solves skin problems and meets customer needs. If a beauty salon wants to do well, it must return to its essence – provide good service. So how can beauty salons use services to retain new and old customers? Today I would like to share with you some small details to improve service. Let’s take a look.
01
Don’t talk about personal matters in front of customers
In the process of treating customers, beauticians will occasionally have two beauticians chatting while giving massages to customers, or answer private calls and leave customers alone. This detail makes customers feel disrespected and suspicious of suboptimal care. In the process of doing beauty care, do it carefully. At this time, the beautician’s technique will be particularly perfect, and there will be no half-heartedness, and the customer can also appreciate your sincerity. Therefore, beauticians carefully complete every procedure so that customers can feel at ease.
02
The beautician’s hands should not be cold
Whether it is summer or winter, what customers fear most is that when the beautician’s hands touch their skin, it is still cold. Whenever this time, customers are a little sensitive and nervous. In addition, whether the beautician’s hands are elastic and soft can directly affect the customer’s mood during care. It would be particularly unworthy if the beautician caused the customer to turn “enjoyment” into “endure” because of this small problem.
03
Don’t leave the customer between beauty treatments
Customers generally need to rest and wait between beauty treatments, such as after applying a mask. At this time, the beautician thinks that the work is over for the time being, and then quietly retreats. As everyone knows, although the customer is resting at this time, he may still have some requests or problems that require the beautician’s help. Most customers believe that beauticians need to be by their side during beauty treatments. At this time, service becomes a kind of silent waiting.
04
The beautician can remember the customer’s treatment data, birthday, and hobbies
The beautician’s ability to remember the customer’s course and treatment parameters not only improves the efficiency of the beauty treatment, but also makes the customer feel very professional. Our AI diode laser hair removal machine, which will be launched in 2024, is equipped with a customer management system that can store 50,000+ customer data information, which is efficient and fast. The optional AI skin and hair detector can present the customer’s skin and hair status in real time and provide more accurate treatment suggestions.
In addition, in the process of communicating with customers, the beautician can understand the customer’s hobbies and keep these things in mind. When chatting with the customer in the future, it will be easy to create a relaxed and pleasant atmosphere for the customer. Sending a blessing to a customer on their birthday will enhance the beauty salon’s goodwill in the minds of customers.
05
Don’t forget to pay regular return visits to customers
Regular phone calls to visit customers not only help to understand the customer’s recovery situation, but also enhance the relationship with the customer, make the customer feel that they are cared for and valued, enhance customer stickiness, and also bring better reputation.
In short, the operation of a beauty salon requires not only excellent beauty machines and professional techniques, but also attentive and meticulous services from the customer’s perspective to create a relaxed and pleasant care environment so that consumers can feel relaxed and establish a good ” “Trust consumption” can retain the hearts of consumers.
Shandong Moonlight has 16 years of experience in the production and sales of beauty machines. It has an internationally standardized dust-free workshop and can provide you with a variety of beauty machines of excellent quality to meet your one-stop purchasing needs for beauty machines. Professional product consultants provide you with technical support and perfect after-sales service 24/7. Please leave us a message to learn about the latest event specials.
Post time: Mar-13-2024